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Privacy & Cookies Policy

Cookies

A cookie is a small text file that can be stored (if you agree) on your computer’s hard drive.  Essentially, Cookies store information about you and what you like to do or visit online, they do this to provide you with a better online experience and to make the website you visit more personal to you.

For further information on what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

Controlling Your Privacy

Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms or withdraw consent to the use of cookies.

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set up on our site by LinkedIn + Twitter. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

We use a small number of different cookies on the Forbes Lawson site.

_qca : Quantcast Analytics
wp-settings-1 : wordpress settings cookie
wp-settings-time-1 : wordpress settings cookie – tracking time on a site

The following cookies are used for Google Analytic and responsive tracking of users on the site.
__utma
__utmb
__utmc
__utmz
__utmv
__utma
__utmz

 

Data Collection

We do not sell products or provide services to children, nor do we market to children. If you are under the age of 18 you are not permitted to use our website, or access our products or services through any other available channel.

We may collect and process the following data about you:

Information you give us

Information that you provide by filling in forms on our site www.ecigs-scotland.com, (our site(s)) or information provided to us by you via phone, e-mail or otherwise. This includes information provided at the time of registering to use our site, subscribing to our service, surveys, placing an order with us when you report a problem with our site and any details of transactions you carry out through our site and of the fulfilment of your orders. This will typically include name, email, address, comments, date of birth,  feedback, marketing opinions, competition entries. We do not store payment card information.

Information we collect about you

We collect information when you interact with us, including when you visit our website, visit our store or in correspondence with us. In particular, we collect the following data:

Details of your visits to our site including the full Uniform Resource Locators (URL), but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Internet protocol (IP) address used to connect your computer to the Internet. Including where available your IP address, operating system and browser type and time zone setting. IP addresses are not linked to personally identifiable information.
Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Cookies are pieces of data stored on your hard drive, so your privacy is in no way compromised. You may deactivate cookies in your web browser or clear them from your browsing data.

Data Use.

We use information held about you in the following ways:

To fulfil a contract we have with you

When you buy or request something from us, we will use your information to fulfil our contract with you.

This will include, tools to determine whether or not to grant you access to the site or to allow you to purchase products from the site by undertaking searches with 3rd party age verification service for the purposes of verifying your identity and age. To do so other 3rd party age verification service may check the details you supply against any particulars on any database (public or otherwise to which they have access). They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

To pursue our legitimate interest

Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research or general marketing activities. To run and promote our business, we use your information

To provide and improve our products and services and to respond to you if you contact us.
To record communications including incoming and outgoing calls and emails, for staff training, quality improvement and establishing facts to deal with complaints or issues that you may raise.

To notify you about changes to our products or service, changes to our site or others changes which might otherwise affect you.

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

To identify visitors to our sites including any social media platforms or online services including capturing information where you post any comments in order to contact you and to use it to improve our products or services.

To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.

To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, market research, statistical and survey purposes.

To allow you to participate in interactive features of our service, when you choose to do so.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law, we:

Monitor transactions, record communications including incoming and outgoing calls and emails
Use other organisations to review information such as validity of card/payment information and/or age verification

To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:

We may pass information to our insurers
We monitor transactions, record communications including incoming and outgoing calls and emails
We verify identity including age.
We keep records to comply with health and safety legislation, logging incidents.

When you consent to it

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means if you have consented to this.
Use cookies or similar technologies on the website and in digital marketing, including analytic cookies. For more details on our use of such technologies,
Use data for other purposes where we explain that purpose when we ask for your consent.
When you give consent, you are able to withdraw consent at any time by sending an email to informationcompliance@flavourwarehouse.co.uk. If you do so we can only continue to use your data if another legal basis applies, such as when we’re required to do something by law.

 To comply with the law

When the law requires us to process your data, we will do so. This can include:

Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.
When you exercise your rights under data protection legislation, including when you ask to unsubscribe from our marketing communications.

 

Data Transfer

We hold your data within the EU, but we may need to transfer your personal information outside of the country in which we collected or obtained it, including outside the European Economic Area or to an international organisation. It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Where we transfer your personal information outside the European Economic Area, the country to which it is transferred will either be subject to an adequacy decision by the European Commission, or if not (or if we transfer your personal information to an international organisation), we will ensure that the transfer takes place on the basis of one or more of the following:

Standard data protection clauses adopted by the European Commission or adopted by the Information Commissioner’s Office and approved by the European Commission in accordance with relevant law;

Where you have given explicit consent to the proposed transfer, after having been informed of the possible risks of such transfers for the data subject due to the absence of an adequacy decision and appropriate safeguards;

Where the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the data subject between the controller and another natural or legal person;

 

Data Security and Retention

All information you provide to us is stored on our secure servers. We use reasonable efforts to ensure that data is accurate, complete, current and reliable for its intended use. We use appropriate technical and organisational measures and safeguards to help protect your personal data from unauthorised access, misuse, alteration or loss, which will include but is not limited to: Physical measures such as locking away of confidential material and IT equipment, secure offices, key card access etc., and I.T. measures such as password access to hardware and systems. Our internal policies and procedures are designed to help ensure we safeguard the privacy and accuracy of all data we collect or process. To the extent that we disclose personal data to clients or third parties, we request that they properly protect the security and confidentiality of such information and otherwise process such data in accordance with applicable law.

Any payment transactions will be made using First Data

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

This policy provides you with information about how we use your data. You have the right to obtain access to your personal data (including for the purpose of portability and transfer to another entity); to have it updated or corrected if it is inaccurate or incomplete; to request that we restrict its processing; to withdraw consent that has previously been provided or remove your data entirely from our system. When asked to remove a record from our database, we will retain minimal information to ensure we do not contact you or collect such information again. Whilst every effort will be made to not contact you under these circumstances, where your information is available from a third party we cannot guarantee this.

If you don’t wish us to hold any data on you or would prefer that we do not contact you for any reason, please contact us at orders@ecigs-scotland.com