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FAQ’s

Here’s a list of commonly asked questions

Due to the EU TPD 2016 which came into effect on 20/05/16 we are no long allowed to sell products outside the UK.
Please accept our apologies

 

PAYMENT

 

  • Do I need to register with PayPal to pay for my order?

No, we only use PayPal as a way of processing your payment securely.
You do not need to create a PayPal account to use this service.

 

E-CIG USE

 

  • What strength of nicotine should I use?

Nicotine gives you a throat hit that you associate with smoking. This can be personal taste as how much a hit someone would
like. A rough estimate would be as below.

-18mg for those smoking over 20 cigs a day

-12mg for those 10 – 20

-6-8mg for those under 10 a day

If you are not sure, 12mg is a good place to try.

  • How long should a 10ml e-liquid last?

This does depends on use but we would estimate about 100 cigarettes worth per bottle.

  • How long should my clearomizer/ coil last?

Under normal use without variable voltage/wattage we would estimate be between 2 and 4 weeks.
Heavy use and power settings mean this may be less.

  • When should I reduce my nicotine strength?

Whenever you feel ready, it’s not a race! You don’t even have to if you don’t want to.

  • Can i charge my e-cigarette over night?

Absolutely not! The Charger should be taken off charge as soon as it is finished charging.
Over charging will effect the longevity of your battery.

  • Can I charge my e-cigarette using an iPhone/smart phone charge?

We wouldn’t recommend this as iPhone and Android chargers use a different current and can kill your battery.
USB plugs suitable for an e-cig are available from our shop if you need.

 

DELIVERY

 

  • How long will my order take to get to me?

We aim to get your order out within 2 working days. We use Royal Mail 24 and signed for.

This is usually a very quick turn around, we would expect your order to be with you in 7 days. Bank Holidays may increase this.

 

RETURNS POLICY

 

We have a 14 day returns policy.

All products returned must be accompanied with its receipt.

If you have any more questions please give us a call or an email, our details are available on our ‘contact us’ page.

 

POINTS & REWARDS

  • How many points do I earn for a purchase?

You earn 1 point for every £1 you spend. For every 100 points earned you are given a £1 discount.

  • Do I have to redeem all my points at once?

No, you can redeem all your points at once, or save some for another purchase.