FAQ’s

Here’s a list of commonly asked questions

Due to the EU TPD 2016 which came into effect on 20/05/16 we are no long allowed to sell products outside the UK.
Please accept our apologies.

CHRISTMAS DELIVERY

Deliveries for Christmas close on the 19th of December at 11am. Any deliveries after this date may not be arrive for Christmas.

We are closed on the 25th, 26th of December 2017 and the 1st,2nd of January 2018. Orders can be taken but will not be processed until our return.

 

PAYMENT

 

  • Do I need to register with PayPal to pay for my order?

No, we only use PayPal as a way of processing your payment securely.
You do not need to create a PayPal account to use this service.

 

E-CIG USE

 

  • What strength of nicotine should I use?

Nicotine gives you a throat hit that you associate with smoking. This can be personal taste as how much a hit someone would
like. A rough estimate would be as below.

-18mg for those smoking over 20 cigs a day

-12mg for those 10 – 20

-6-8mg for those under 10 a day

If you are not sure, 12mg is a good place to try.

  • How long should a 10ml e-liquid last?

This does depends on use but we would estimate about 100 cigarettes worth per bottle.

  • How long should my clearomizer/ coil last?

Under normal use without variable voltage/wattage we would estimate be between 2 and 4 weeks.
Heavy use and power settings mean this may be less.

  • When should I reduce my nicotine strength?

Whenever you feel ready, it’s not a race! You don’t even have to if you don’t want to.

  • Can i charge my e-cigarette over night?

Absolutely not! The Charger should be taken off charge as soon as it is finished charging.
Over charging will effect the longevity of your battery.

  • Can I charge my e-cigarette using an iPhone/smart phone charge?

We wouldn’t recommend this as iPhone and Android chargers use a different current and can kill your battery.
USB plugs suitable for an e-cig are available from our shop if you need.

 

DELIVERY

 

  • How long will my order take to get to me?

We aim to get your order out within 2 working days. We use Royal Mail, first class and signed for. This is usually a very quick turn around and we would expect your order to be with you in 7 days. Bank Holidays may increase this.

 

RETURNS POLICY

 

We have a 14 day returns policy.

All products returned must be accompanied with its receipt.

If you have any more questions please give us a call or an email, our details are available on our ‘contact us’ page.

 

POINTS & REWARDS

  • How many points do I earn for a purchase?

You earn 1 point for every £1 you spend. For every 100 points earned you are given a £1 discount.

  • Do I have to redeem all my points at once?

No, you can redeem all your points at once, or save some for another purchase.