Here’s a list of commonly asked questions
Due to the EU TPD 2016 which came into effect on 20/05/16 we are no long allowed to sell products outside the UK.
Please accept our apologies
- Do I need to register with PayPal to pay for my order?
No, we only use PayPal as a way of processing your payment securely.
You do not need to create a PayPal account to use this service.
- What strength of nicotine should I use?
Nicotine gives you a throat hit that you associate with smoking. This can be personal taste as how much a hit someone would
like. A rough estimate would be as below.
-18mg for those smoking over 20 cigs a day
-12mg for those 10 – 20
-6-8mg for those under 10 a day
If you are not sure, 12mg is a good place to try.
- How long should a 10ml e-liquid last?
This does depends on use but we would estimate about 100 cigarettes worth per bottle.
- How long should my clearomizer/ coil last?
Under normal use without variable voltage/wattage we would estimate be between 2 and 4 weeks.
Heavy use and power settings mean this may be less.
- When should I reduce my nicotine strength?
Whenever you feel ready, it’s not a race! You don’t even have to if you don’t want to.
- Can i charge my e-cigarette over night?
Absolutely not! The Charger should be taken off charge as soon as it is finished charging.
Over charging will effect the longevity of your battery.
- Can I charge my e-cigarette using an iPhone/smart phone charge?
We wouldn’t recommend this as iPhone and Android chargers use a different current and can kill your battery.
USB plugs suitable for an e-cig are available from our shop if you need.
- How long will my order take to get to me?
We aim to get your order out within 2 working days. We use Royal Mail 24 and signed for.
This is usually a very quick turn around, we would expect your order to be with you in 7 days. Bank Holidays may increase this.
We have a 14 day returns policy.
All products returned must be accompanied with its receipt.
If you have any more questions please give us a call or an email, our details are available on our ‘contact us’ page.
POINTS & REWARDS
- How many points do I earn for a purchase?
You earn 1 point for every £1 you spend. For every 100 points earned you are given a £1 discount.
- Do I have to redeem all my points at once?
No, you can redeem all your points at once, or save some for another purchase.